I never review businesses but felt the need to do this one. My fiance and I spent 30mins in the store on a Saturday night, I found a ring that I loved and it was even 50% off plus another 10%. However I left without it because the price was still a little too much after going home and sleeping on it, returned the next day to buy it. I even had coupons for $100 off for purchasing my engagement ring through zales. The same lady was working, and she at first grabbed the wrong ring and then went back and said this was the one b/c it was 50% off, and I told her I had $100 off coupon and she said yes would work. Well when she went to ring me up, the coupon would not work, but first she said that I could not receive the extra 10% off and my coupon b/c it was two promotions, which didnt really make sense b/c my coupon was b/c i purchased my engagement ring not a promotion. I said well of course i'll use my coupon since it was a better option. Well after several tries she asked another lady to help her, which i presume was a manager. The manager then proceeds to say that the coupon would not work b/c it was a previously owned ring, ummm excuse me,do what??? This was never disclosed to me once. I actually did not purchase this ring and was so irritated that i left. That should have been the very first thing told to me.
Horrible service. Employees back talk and treat you like you know nothing. Go to the zales in Raleigh if you want a decent experience. The manager was worse than the employee
I paid for a ring with the promise of it being ready in three weeks. It's almost a month now. First time I called the lady answering was rude. This time I call a gentleman told me it could be six to eight weeks. Really......... Smh. They see commission over honestly and good customer service. I've purchased so much from the company these last ten years. I wish I could take it all back for a full refund. But I'm getting my money back for this ring though. Jacob the jeweler, Kay's , and Harris Jeweler will get my money before Smithfield Zales outlet will. So disappointed.
Zales Outlet is a US Jewelry Store based in Smithfield, North Carolina. Zales Outlet is located at 1221 Industrial Park Dr, Smithfield, NC 27577, USA.
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